Refund Policy

1. Introduction

At FitLife, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our procedures and guidelines regarding refunds for purchases made through our website fitnessclarityleader.run (the "Site").

By making a purchase through our Site, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. We reserve the right to modify this policy at any time, and such modifications shall be effective immediately upon posting the modified policy on the Site.

2. Digital Products

2.1 E-Books, Workout Plans, and Meal Plans

Due to the digital nature of our e-books, workout plans, and meal plans, all sales are final and non-refundable once the digital content has been delivered to you, except as required by applicable law. However, we value your satisfaction and may consider refund requests in exceptional circumstances:

• If you have not downloaded or accessed the digital content within 24 hours of purchase.
• If there are significant technical issues with the delivery or accessibility of the content that cannot be resolved by our technical support team.

To request a refund for a digital product, please contact us at [email protected] within 24 hours of your purchase, providing your order number and details about your request.

2.2 Video Courses

For video courses, we offer a 7-day money-back guarantee from the date of purchase if you are not satisfied with the content. To be eligible for a refund:

• You must not have completed more than 25% of the course content.
• You must provide specific feedback about why the course did not meet your expectations.

To request a refund for a video course, please email us at [email protected] within 7 days of your purchase, including your order number and detailed feedback.

3. Subscription Services

3.1 Monthly Subscriptions

For monthly subscriptions to our premium content or membership areas:

• You may cancel your subscription at any time through your account settings or by contacting us.
• Cancellation will take effect at the end of your current billing cycle, and you will continue to have access to the subscription benefits until that date.
• We do not provide partial refunds for unused portions of the current billing cycle when you cancel a subscription.

3.2 Annual Subscriptions

For annual subscriptions:

• You may request a prorated refund within the first 30 days of an annual subscription if you are not satisfied with the service.
• After the initial 30-day period, annual subscriptions may be canceled, but refunds will be issued at our discretion and typically only for exceptional circumstances.

3.3 Free Trial Conversions

If you signed up for a subscription through a free trial offer:

• You will not be eligible for a refund for the first billing cycle after the free trial period if you fail to cancel before the trial period ends.
• It is your responsibility to remember the end date of your free trial and cancel if you do not wish to continue with a paid subscription.

4. Physical Products

Though we primarily offer digital content, any physical products (such as branded merchandise) purchased through our Site are subject to the following refund terms:

4.1 Return Eligibility

You may return physical products within 30 days of delivery for a full refund if:

• The product is in its original condition, unused, and with all original packaging and tags.
• You provide proof of purchase (order number or receipt).

4.2 Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of receiving the product.
• Include photos of the damaged or defective product.
• We will arrange for a replacement or refund at our discretion.

4.3 Return Shipping

For standard returns (non-defective products):

• You are responsible for return shipping costs.
• We recommend using a trackable shipping service, as we cannot process refunds for items not received.

For damaged or defective products:

• We will cover the cost of return shipping.
• We will provide a return shipping label or reimburse reasonable shipping costs.

4.4 Return Address

All returns should be sent to:

5. Events and Workshops

For virtual or in-person events, workshops, or webinars:

5.1 Cancellations by Customers

• More than 14 days before the event: Full refund minus a 10% administrative fee.
• 7-14 days before the event: 50% refund.
• Less than 7 days before the event: No refund, but you may transfer your registration to another person or receive a credit for a future event.

5.2 Cancellations by FitLife

If we cancel an event or workshop:

• You will receive a full refund of your registration fee.
• Alternatively, you may choose to apply your payment to a future event.

Please note that we are not responsible for any travel, accommodation, or other expenses you may have incurred in relation to a canceled event.

6. Coaching and Consultation Services

6.1 Cancellation Before Sessions Begin

For personal training, nutrition counseling, or other consultation services:

• More than 48 hours before the first session: Full refund.
• Less than 48 hours before the first session: 75% refund.

6.2 Cancellation of Ongoing Services

For packages of multiple sessions:

• If you cancel after services have begun, we will refund the prorated amount for unused sessions, minus a 15% administrative fee.
• No refunds will be issued for missed appointments unless canceled at least 24 hours in advance.

6.3 Rescheduling

You may reschedule a session without penalty if done at least 24 hours in advance. Late rescheduling or no-shows may result in forfeiture of that session.

7. Refund Processing

7.1 Refund Method

Refunds will be issued using the same payment method used for the original purchase:

• Credit/debit card refunds typically process within 5-10 business days, depending on your card issuer.
• PayPal refunds typically process within 3-5 business days.
• Other payment methods may vary in processing time.

7.2 Processing Time

We aim to process all refund requests within 3-5 business days of approval. However, please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

8. Exceptions and Special Circumstances

We recognize that exceptional circumstances may occur. If you experience a significant personal emergency, medical issue, or other extenuating circumstance that affects your purchase, please contact us, and we will review your situation on a case-by-case basis.

Documentation may be required to support exception requests.

9. Promotional Items and Discounted Purchases

Items purchased at a discount or as part of a promotional offer may have different refund terms:

• Products marked as "Final Sale" are not eligible for returns or refunds.
• Items purchased with promotional codes may be refunded at the actual price paid after discounts.
• Free bonus items must be returned along with the main purchase if requesting a refund.

10. Chargebacks

We strongly encourage you to contact us directly to resolve any issues before initiating a chargeback with your payment provider. Unauthorized chargebacks may result in the termination of your account and access to our services.

If you believe you have been charged incorrectly, please contact us first at [email protected] so we can investigate and resolve the issue.

11. Contact Information

If you have any questions about our Refund Policy or would like to request a refund, please contact our customer support team at:

Please include your order number and details about your purchase when contacting us regarding a refund.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Site. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our Site following the posting of changes constitutes your acceptance of such changes.

13. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable laws. If there is a conflict between this policy and applicable consumer protection laws, those laws will prevail.